The items for sale on Rose-Kaori.com
All items sold are original Rose-Kaori.com items purchased and shipped from Japan. All products are tailored for the Japanese market and respect the laws and regulations in force in Japan. The information and usage tips written on the packaging may be in Japanese only.
The price of items
All prices are in yen, the local currency of Japan.
Photos products displayed on Rose-Kaori.com are photos made by manufacturers or distributors. The final object may be slightly different from the pictures.
The products available on Rose-Kaori.com are sometimes stored in our premises. This way we are able to send your orders faster. We are a human-sized company and for us every customer is important. That is why we pay special attention to our packaging that effectively protect the items during transport. We also ship orders as quickly as possible so that our packages arrive at their destination in the shortest time.
For transport we use Japan Post. We offer several shipping methods, such as Airmail and EMS.
According to the customer's demand we can control the product before shipment, with great care. However, if you receive a defective product, please send us pictures showing the problem. The cost of return and re-shipping will be your responsibility.
Products that you no longer want
We do not accept returns or cancellations of orders.
Packages returned by post
In the event that a package is mailed back we re-ship the package without charge when Rose-Kaori.com made a mistake (eg error in the address). In cases where Rose-Kaori.com is not at fault re-shipment will be at recipient's expenses. Packages should be returned under 30 days.