Orders are usually shipped 48hours after reception of payment. Parcels are shipped from Japan via Japan Post with a tracking number. Several carriers are available : EMS, Airmail and Ferry. Shipping costs and delivery delay depend on the carrier.
Shipping includes : preparation, wrapping and shipment costs. The two first costs are fixed while shipment depends on the carrier and the total weight of the parcel. We advise you to order all your items in one placement. We are unable to gather items of two different orders; shipping costs are applied to each order. The parcel is shipped at your own risks, but special attention is paid to fragile items.
Boxes dimensions are suitable and your items are well protected.
Requests for return are handled on a case by case basis. For hygienic reasons, we can not accept returns of opened cosmetics. Thank you for your understanding.
You need further information ? Feel free to contact us.